FAQ's

Q1: What are the common ceramic materials?

>>> The Common special ceramics are alumina, zirconia, silicon carbide, silicon nitride, aluminum nitride, cordierite, mullite, corundum......

Q2: What types of ceramic do you supply?

>>> Alumina(Al2O3) , Zirconia(ZrO2)，Aluminium Nitride(AlN), Cordierite, Hot Pressed Boron Nitride(BN), Machinable Glass Ceramic(Macor), Mullite, Silicon Nitride(Si3N4) .

Q3: Can I machine the ceramics myself?

>>> The harder ceramics like alumna and zirconia will require diamond tooling but other materials like Machinable Glass Ceramic and Hot Pressed Boron Nitride can be machined. To get the right result it does take time, experience and semi-specialised tooling but it can be done and many of our customers take advantage of this when they need extremely fast solutions in-house.

Q4: Do you ship internationally?

>>> Yes, we can ship to virtually anywhere in the world. Typically we will use international express, like DHL, EMS, Fedex, UPS, TNT... We can also arrange shipments on your own courier account if you prefer to take this route.

Q5: Can I get a sample or purchase a small quantity?

>>> Yes, we are happy to supply small samples of material for you to test. We can also supply prototype quantities through to volume production to suit your needs.

Q6: How long will it take for you to send me a quote?

>>> This depends totally on the complexity of your requirements. For simple items such as bars and rods, we can generally supply a quotation within 24 hours.

Q7: What's the delivery time?

>>> For our standard products, like ceramic protection tubes and insulating rods, delivery time is normally 7 working days. For hot pressed boron nitride and machinable glass ceramic, it's about 10 working days. For customized products made of alumina, zirconia, boron carbide and silicon nitride, total producing time is about 20-30 working days.

Q8: What's the value added services for warehousing?

>>> As a NOVATEK customer, you can benefit from attractive prices and optimal inventory management services. With ceramic components, from the perspective of cost, it can be highly advantageous to manufacture large-volume batches. To help you reduce your storage costs, we offer blanket orders and consignment warehousing services. As a typical example, we can manufacture one year’s supply, which can then be ordered in multiple separate instalments over the course of the year. This is highly beneficial from a logistical point of view, allowing deliveries to be organized much more quickly and reliably.

Q9: What's the value added services for packaging and labelling?

>>> To simplify the logistics, we provide custom packaging and labelling. Many of our customers can take advantage of this service in order to reduce their logistics costs. For example, we can produce finished sets from various different components which can then be dispatched directly, so that you don't have to assemble them yourselves. We can also print bar codes on our delivery notes to make the receiving process easier, or label packaging with labels provided by you.

For more complex items, we should be able to respond within 1 to 3 days. If you have any other specific question on any of our products or services, please contact us by email  info@novatekxm.com or by telephone +86 13606090863.